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Accepted Methods of Payment
We accept Visa, Mastercard, American Express, and PayPal.
Shipping Methods
Merchandise will be shipped using Ground Service where possible. Due to the lighter weight of most of our products, The United States Postal Service is usually the most economical shipper. You will be given the option to choose your shipping service at checkout.
Damaged Shipments
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers' Defects
If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Defects in material and workmanship will be corrected without charge. You should be aware that even in the finest crystal, minor variations in clarity can occur. Since each is the product of personal craftsmanship, such minor variations like air bubbles, flow lines and chill marks are not considered defects.
Return Merchandise Policy
Due to the personalized nature of our products, returns are only accepted for manufacturing defects. Any returns must be authorized by our customer service department prior to being returned.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Submitting Photographs, Artwork, and Invitations
There are two ways for you to submit your photos or artwork to us for etching:
1. Please mail them to: Hillside Creations
1854-A Hendersonville Rd.
Suite 202
Asheville, NC. 28803
Your photo will be returned with your finished tile.
2. You may also scan your photo (no less than 300 dpi resolution), save it as a JPG file, and then email it to: cri2004@hughes.net with the subject listed as Attn: Graphics Department (Photo Submission). We prefer to receive photos with a resolution of 300-500 dpi.
3. If you are having an invitation engraved, you may mail, email, or fax it to us at 1-828-683-7839. Please note that because there are literally thousands of different fonts used today, we will select the font that comes as close to matching the original font of your invitation as we possibly can. We cannot guarantee an exact match.
A Word About Photography
Please remember that the final result will look much better if the image to be engraved is of a good quality and size; We can take older photos and repair minor cracks, smudges, and blemishes before engraving, but there is little we can do to make a blurred photo better. The subject in the image to be engraved should not be way off in the distance. If we need to enlarge the image to see the person in the photo you may loose definition and the subject will look mottled and out of focus. The image size should also be no smaller than 3"x3”. So please bear in mind, good quality image in, good quality engraved image out.
Please note that our prices include"normal" photo clean-up. Should more advanced restoration work be required, we will provide an estimate of the charges prior to beginning work.
Artwork
All orders should be accompanied by sharp, black and white, vector art.. Vector art is camera ready art that is scalable to any size without a loss of resolution. Common file extensions for this art are .ai, or .eps. If submitted artwork is not suitable for reproduction, we will contact you with the cost to convert the artwork into a clean vector format. This cost usually does not exceed $25.00.
Engraving Charges
Free engraving includes single etch area with personalization. Free setup includes basic layout as long as approved artwork is supplied. Additional charges may apply for special need projects.
Trademarks
Liability for correct use of a trademark rests with the customer. We reserve the right to photograph or show as samples, items produced by us without any liability on our part as to trademark or artwork rights. Most of the logos shown in this catalog are from our customers and used for display purposes only. Endorsement of any products should not be implied in any case. All photographs are the sole property of Hillside Creations. Any use without prior written consent is strictly prohibited.
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